Store Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. We also accept personal checks (with a 10-day hold for the check to clear).

X-Treme Scooter Shipping and Warranty Information

X-Treme ships daily via UPS Ground, UPS Freight, Fed Ex Ground & Fed Ex Freight to the lower 48 states.  AK & HI ship by AIR at additional cost. Air Rates can be checked by calling our customer service department.

 Scooter model numbers X-10,X-140, X-250,X-300, X-360, and X-600 are shipped Ground and shipping costs are included in the price.

Scooter model numbers XB-300Li, XB-305Li, XB-310Li, XB-420M, XB-562, XB-610, XB-700Li, XM-3150, XM-4000Li, XM-5000Li, and  XP-707 are shipped Freight and shipping costs are $50 plus a $3.00 signature required fee per order with the following exceptions:

-$150.00 shipping cost plus $3.00 signature required fee for freight home delivery to NYC 100-104, 110-119, 150-196 or Martha's Vineyard Island 025-026 zip codes.

APO Addresses:

If a unit weighs more than 70 pounds it is unable to be shipped via USPS to a APO, as USPS is the only method to ship to APO they are unable to order bigger units. (It also can take 3-4 weeks for a unit to be shipped to a APO address).

Under 70 pound units are:

X-10 X-140 X-250 X-300

 

CANADA:

Shipment of certain scooters into Canada is not possible, as Canadian DOT requirements are such that we'd have to manufacture a special scooter just to meet these regulations and this is not feasible at this time.

 Below is a list of the models that can be sent to Canada:

X-10 XB-300Li XB-305Li XB-310Li XB-502 XB-562

 Anything outside of the USA incurs additional shipping charges.Contact Customer Service for additional charges.

 

PLACES WHERE WE DO NOT SHIP:

We do not ship anywhere in Africa or Indonesia.


 X-Treme Warranty Policy

Our Warranty We Offer On All Scooters.......even if you did not buy it direct from X-Treme, Rest assured your covered.

Warranty (last updated 08/26//2010)

X-Treme Scooters offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories on all models.

Selected 90 day warranty models include:

Electric Bicycle's XB-500 - XB-502 - XB-508 – XB-562 - XB-610 - XB-300Li - XB-310Li - XB-700Li - XB-420M

 Selected 6 Month Warranty models include:

XM-3000 - XM-3100 - XM-3500Li – XM-4000Li - XM-5000Li - XM-50 - XM-150 - XM-155 - XM-160

 

The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.

 

Battery Warranty

We offer a full 6-month even trade warranty on defective batteries.

 

Selected 1 year battery warranty models include:

Models XM-50 - XM-150 - XM-155 - XM-160 - XB-700Li - XB-300Li - XB-310Li

Selected 2 year battery warranty models include:

XM-3500Li - XM-4000Li - XM-5000Li

 

If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective batteries be returned to us for exchange. X-Treme Scooters does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only. A friendly representative will get back to you quickly. Our support department winter hours are Monday through Thursday 9 AM to 4 PM Central Standard Time. Summer hours are 5 days per week.

 

Limited Warranty Details

What is covered & what is not covered:

1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery.  In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme’s discretion and after careful consideration, X-Treme may arrange to have the item picked up and returned to X-Treme for free replacement.  X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.

2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.

3. During your applicable warranty period: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.

 

 

15 DAY RETURN POLICY (Satisfaction Guarantee) (Added 12-10-2008) Updated 08-26-2010)

 

Note: Customer is responsible for returning merchandise at his or her own expense.

All shipping charges are non-refundable.

 

If during the first 15 days you choose to return merchandise purchased from X-Treme Scooters for a replacement or refund less shipping, please review the terms and conditions below. If you fully agree with these terms and conditions and wish to proceed with your return go to www.x-tremescooters.com/support/, open a support ticket and request an R.M.A. (Return Merchandise Authorization). Within 1 - 2 business days of submitting your request, a team member from our support department will contact you with further instructions. Returns for refund will only be authorized during the first 15 days after delivery. After 15 days RMA’s for replacements only will be authorized.

 Return Terms and Conditions

Customer is responsible for returning merchandise at their own expense. Refunds will not include our original shipping cost which was included in the purchase prices of the merchandise.

 

At the discretion of X-Treme Scooters, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 15% restocking fee. Contact tech support on this link to obtain an RMA number.

 

Shipping charges included in the Purchase Price of the Merchandise are non-refundable. Customer is responsible for returning merchandise at their own expense.

 

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

 

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

 

Preparing your product for Authorized R.M.A. return shipment:

 

   1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.

   2. Include a copy of your invoice.

   3. Include a copy of the RMA notice you have received from us via our support department help desk.

   4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

   5. Freight collect and COD packages will not be accepted.

 

At the discretion of X-Treme Scooters, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 15% restocking fee.

 

*All shipping charges are non-refundable.  All new units will be charged the 15% restocking fee.

 

*Customer is responsible for returning merchandise at their own expense.

 

Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made immediately.

 

Signature Required Option:

We make a Signature Required Service available to all our customers at the time of purchase for a minimal fee. If this service is not purchased X-Treme Scooters will not be responsible for packages that have been left at the recipient's door and consequently lost and/or Stolen.

 

Order Cancellation Policy:

Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.

 

Electronic Parts:

Electronic Parts are non-returnable. Please make you're selections wisely when purchasing parts. Contact our parts department for more information. Our parts department can be reached by email or by phone 1-402-603-4445.

 

Lifetime Technical Support:

Lifetime technical support is provided to each customer that purchases an X-Treme Scooter. To access our technical support department click on this link to open a support ticket. After a support ticket has been opened an X-Treme Scooter technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.

 

Disclaimer:

X-Treme Scooters Manufacturers & Wholesale Distributors is not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. X-Treme Scooters encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters, gas scooters & pocket bikes. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always scoot safely. Know your laws before you go scootin. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.

 

 

General Merchandise- not including Scooters

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier. If you received a shipment that appear to be damaged during shipping of if you open up your package and you find damage, please take photos of the damage and immediately contact us. Photos of the damage are necessary.  Do not destroy the carton or packing materials. Upon contacting us - we can help determine if the problem can be resolved by sending you replacement parts or if damage claim and return should be initiated with the carrier. Shipping damage must be reported to us within 3 days of receiving your shipment doe to carrier policies.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@ChargedElectricScooters.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

  1. Return the item to the address given to you by our return department.
  2. Write the Return Authorization Number clearly on the box or package.
  3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

All shipping charges are non-refundable.

Customer is responsible for returning merchandise at their own expense.



Archer Marketing LLC
7 Sanchez Way
Hot Springs Village, AR  71909
USA
Phone: 6129614488
Fax: 501-226-5022


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